Toll Free Discountkart, Discountkart Customer Care 1-800-233-10000
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FAQ : Frequently Asked Questions

ACCOUNT

1. What is my Account?
Your account allows you to manage all your personal information and contact details as well as track the status of your orders on our site. It allows you to complete your transactions quickly and accurately. You can log into your account at any time to check the status of your order or to update your personal information.

2. Is it necessary to have a DiscountKart.com account for shopping?
It is not necessary to have an account to shop with us. You can shop by providing just your email address. However, for your own convenience we recommend creating an account.

3. How do I know if my order has been confirmed?
If your order has been successfully placed, you will receive an order confirmation email. The email will be sent to your email account associated with your DiscountKart.com account. This email will confirm your order details, including your order number and the product details as well as the payment amount and your delivery address.

4. How will I know when my order has been shipped?
Most orders are shipped within 48 hours. You will receive a shipping confirmation email when your order is shipped along with the estimated delivery time.

PAYMENTS

5. How can I make a payment for a DiscountKart.com purchase?
We offer multiple methods to make payments for your order. You can pay by Credit Card or Debit Card, Net Banking, Cash on Delivery and EMI.

All information provided to us, including your credit card or debit card details are kept confidential and private. DiscountKart.com and our trusted payment gateways use SSL encryption technology to protect your information.

6. Are there any other extra costs like sales tax, etc.?
No, there are no hidden costs, extra taxes or shipping fee that you will be asked to pay. The price listed on the website is the final price. And we offer free shipping country wide.

7. What is Cash on Delivery?
Cash on Delivery (COD) is a method of shopping in which you make payment at the time of delivery, rather than paying in advance. The payment has to be made to the courier at the time of delivery. Please keep in mind that no cheques or demand drafts can be accepted by the courier, you will have to hand over cash to the courier who will hand over your order.

SHIPPING & DELIVERY

8. What are your shipping charges?
There are no shipping charges on orders above Rs 250. We offer free shipping on all orders across the country above Rs 250. A nominal fee of Rs 30 is charged for shipping orders below Rs 250.

9. What is the delivery time?
The time of delivery depends on the products purchased and your location. However, most orders are delivered within 3-5 business days. If there are any delays, for whatever reason, our customer service team will contact you.

10. How will you send my order?
We use only reputable courier companies like DTDC and Aramex for deliveries. All packages are insured for safe delivery.

11. Are there any other extra costs like sales tax, octroi, etc.?
No, there are no hidden costs, extra taxes or shipping fee that you will be asked to pay. The price listed on the website is the final price.

12. How will I know when my order has been shipped?
You will receive a shipping confirmation email when your order is shipped. You can also track the status of your order anytime by logging into your account on our site. You can also call us Toll Free on 1-800-233-10000 anytime between 9:00 AM - 6:00 PM Monday-Saturday to check the status of your order.

If there are any problems with your order, you will be contacted by one of our customer service representatives.

13. What should I do if I find that my order has been opened in transit or is delivered in a damaged condition?
All items are insured against theft and damage during transit. Please do not accept the package and contact our customer service team immediately.

CANCELLATIONS, RETURNS AND EXCHANGE

14. How can I cancel my order?
You can cancel your order if it has not yet been shipped for a full refund. Please contact our customer service team immediately if you wish to cancel your order.

15. Can I cancel my order after it has been shipped?
If your order has been shipped but not yet delivered, please contact customer service at the earliest and inform them about this.

If your order has been delivered and you wish to return it, please contact our customer service team for details of our returns procedure. We offer a no-questions-asked-returns policy for 30 days from the date of delivery. If for any reason you are not satisfied with your order, please contact us to arrange for a return. Please bear in mind that we will only be able to accept returns and offer refunds on returns received with the original sealed box, instruction papers, warrantee and other accessories if any. We will not be able to accept any returns of beauty and personal care products, health devices and some babycare products like diapers, toys, books and CDs. Please refer to our Returns & Refunds section for more details on this.

When we receive the item, we will inspect it to ensure everything is present and in it's in original condition and then issue either a full refund or a different item in exchange, as per your request. Only products received in resalable condition will be accepted. Your money will be refunded in full within 3-7 business days of the receipt of the product.

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