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079 26473555
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Help: During Purchase

Shipping & Delivery

  • We offer Free Shipping on all orders above Rs 250.
  • We do not charge any fee for processing COD orders.
  • COD is currently available for orders worth Rs 4,500 and under for all products except eyewear products. We will not be able to offer COD for Eyecare products, like eyeglasses or sunglasses with power, that have to be custom made.
  • Orders are shipped on the same day or next working day. Orders are delivered within 3-7 business days.
  • Orders are shipped through reputed courier services like DTDC and Aramex. As soon as your order is shipped, you will receive an email with the tracking number and the name and website of the courier company through which it is shipped. You can log on to their website and track the status of your order using the tracking number provided. Alternatively you can contact our customer service team who will be happy to track it for you.
  • You can check the status of your order by logging into your account on our website. Alternatively, you can contact our customer service team for your order status.
  • The price listed on the website is the final price. There are no hidden costs, extra taxes or shipping fees that you will be asked to pay later.

Payment Methods

Cash On Delivery: According to this method the payment is made at the time of the actual delivery. You can pay cash on delivery to the courier that delivers your product. The courier will not accept cheques or demand draft, only cash is accepted.

EMI (Equated Monthly Instalments): EMI scheme is available for ICICI, AXIS, Kotak Mahindra, HSBC and Standard Chartered Bank Credit Cards for orders worth Rs. 3000 and above.

You can pay in 3, 6, 9 or 12 easy monthly instalments. The following Bank Interest Rates are Applicable on EMI payments:
3 Months: 3.85%
6 Months: 7%
9 Months: 9%
12 Months: 11%

No fee is charged by DiscountKart.com for availing EMI scheme.

The other payment methods are:

  • Net Banking
  • Credit Card
  • Debit Card

Return and Refund Policy

Cancellation

If you cancel your order before it is shipped we will refund the entire amount immediately no questions asked. Please call or email the customer care service team to notify your cancellation.

Please call us toll free 1-800-233-10000 or 079-26473555(9 AM to 8:30 PM Mon-Sat) or email us at support@discountkart.com to cancel or change your order.

Return Process

Our return methods are as simple and clear as our purchases. Your purchases are protected by our "Money Back Guarantee". You can call or email our customer support if you are not satisfied with your product or you if have received an incorrect or defective product to arrange for its return. We will be happy to refund you on receipt of the return.

Damaged/Incorrect Product Received

If you receive a wrong product or a product in damaged condition, please contact us immediately and we will advise you on our returns process. Please ensure that you send it back in its original packing, including the box and information booklet, if any. We will either exchange it or issue you a full refund upon receipt.

For all other returns, just remember these points:

  • Product should be unopened and in its original packaging.
  • Product should be in resalable condition.
  • Return within 30 days.

To return please call us toll free 1-800-233-10000 or 079-26473555 (9 AM to 8:30 PM Mon-Sat)

Email us at support@discountkart.com

Refund

Refunds are dealt with expeditiously.

  • In case of a cancelled order the refund is made on the same day. All refunds are processed to the original method of payment and you should see the refund in your account within 3-7 days.
  • In case of returned product we assess the product upon return. If the product is undamaged, has its seal intact and is within its original packaging then the refund is initiated the same day and you should see the refund in your account within 3-7 days.
  • In case the product is damaged or returned in an open box then you will be intimated about the refund amount after assessing the damage.

For all refunds you will receive an email from us.

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